Returns & Exchanges
At Los Poblanos Farm Shop, we want you to be completely satisfied with your lavender apothecary and farm-fresh beauty products. If you are not entirely happy with your purchase, we accept returns on unused and unopened items within 30 days of delivery.
Initiate Your Return
Contact our farm shop customer service team via email with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Securely pack the unused beauty products in their original packaging, ensuring delicate glass bottles and tins are well-protected for transit.
Ship to the Farm
Affix your shipping label and drop the package off at your nearest carrier; we recommend using a trackable service as we are not responsible for lost mail.
Receive Your Refund
Once our team inspects the returned items at our Albuquerque farm, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing